SEQTA Professional Services
Your privacy is important
This statement outlines SEQTA Professional Services’ policy on how SEQTA Professional Services uses and manages personal information that is provided or collected.
SEQTA Professional Services is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act and is compliant with the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
How does SEQTA Professional Services collect personal information?
Personal and sensitive information is collected from schools that SEQTA Professional Services have entered into a License agreement with. The personal and sensitive information SEQTA Professional Services collects from the schools is in relation to students, parents, staff members, teachers, other software users (e.g. ITC technicians, tutors) and prospective client lists (e.g. databases that contain the key contacts at schools).
Under the agreement the school may supply personal information to SEQTA Professional Services or the staff member, teacher, other software user may directly input the information into the SEQTA Professional Services database.
What kind of personal information does SEQTA Professional Services collect?
The kind of information SEQTA Professional Services collects and holds includes (but is not limited to) personal information, including sensitive information about the following:
- Staff members and teacher information: personal (name, email addresses, phone numbers) and demographic data.
- User metadata. This includes details such as your IP address/es, cookies and geographical positioning.
- Prospective client lists: school and key contact information.
How will SEQTA use the personal information you provide?
SEQTA Professional Services will use personal information it collects from you for the primary purpose of updating the SEQTA Professional Services database, and for such other secondary purposes that are related to the above primary purpose and reasonably expected, or to which you have consented.
Purposes of collection
SEQTA Professional Services’ primary purpose for collecting personal information is to provide its services to schools under the License agreement.
We will also use your personal information (not sensitive information) for marketing purposes.
SEQTA Professional Services has a marketing database, which is maintained through SalesForce CRM, direct entry lists, school entry and from school support information. If specifically requested, SEQTA Professional Services will remove an individual from the marketing database. [
SEQTA Professional Services’ marketing database is not sold to, shared or disclosed to anyone except for related parties or partners of SEQTA Professional Services .
Who might SEQTA Professional Services disclose personal information to?
SEQTA Professional Services may disclose personal information, including sensitive information, held about an individual to:
- a third party where the person has consented (or has given consent to the school, who has passed on this consent)
- third party products and vendors specifically approved by the school. SEQTA Professional Services may disclose personal information to our affiliates or other trusted businesses or persons which may include related and partner entities. We do not share information with organisations that do not have a comparable commitment to managing the privacy of personal information. Information may also be transferred to trusted businesses for the provision of certain functions (such as SMS messaging).
SEQTA Professional Services has a consent process for the collection and / or disclosure of sensitive information.
SEQTA Professional Services advises individuals about the collection, use and disclosure of their personal information (including unsolicited information) through the License agreement with the school.
Use of a pseudonym
Individuals are not able to use a pseudonym or act anonymously in relation to the personal information we collect, as it would be impracticable for us to provide our services.
Anonymous enquiries of a general nature can be made via the phone or the SEQTA website.
Sending information overseas
SEQTA Professional Services will not send personal information about an individual outside Australia without:
- obtaining the consent of the individual (in some cases this consent will be implied); or
- otherwise complying with the Australian Privacy Principles or other applicable privacy legislation.
Management and security of personal information
SEQTA Professional Services has in place steps to protect the personal information SEQTA Professional Services holds from misuse, loss, unauthorised access, modification, interference or disclosure by use of various methods including data connectivity restrictions and read-only access of the SEQTA Professional Services database.
Updating personal information
SEQTA Professional Services endeavours to ensure that the personal information it holds is accurate and up-to-date.
Checking and validating of marketing information occurs through the SalesForce CRM processes, calling and website information.
There is programming code included in the SEQTA Professional Services products which checks the data validity of the information collected from the schools. SEQTA Professional Services relies on the school to review the data quality.
The Australian Privacy Principles and the Health Privacy Principles require SEQTA Professional Services not to store personal information longer than necessary.
Under the Commonwealth Privacy Act, an individual has the right to obtain access to any personal information which SEQTA Professional Services holds about them and to advise SEQTA Professional Services of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation.
To make a request to access any information SEQTA Professional Services holds about you, please contact the CEO in writing.
SEQTA Professional Services may require you to verify your identity and specify what information you require. Although no fee will be charged for accessing your personal information or making a correction, SEQTA Professional Services may charge a fee to retrieve and copy any material. If the information sought is extensive, SEQTA Professional Services will advise the likely cost in advance.
We will be entitled in some circumstances to refuse access and if we do so, we will consider whether a mutually agreed intermediary will allow sufficient access to meet your needs and ours.
How long will SEQTA Professional Services keep my information?
Information that we or our schools consider is no longer required will be deleted from our systems.
The nature of magnetic storage is such that functional deletion of data does not necessarily result in physical removal of data. We take steps to ensure that where possible, data is removed. Data removal cannot be guaranteed as irrecoverable due to the nature of storage technology. The devices however are stored securely, until such time they fail, at which point the data storage devices are physically destroyed. This final process renders the information permanently inaccessible.
Enquiries and privacy complaints
If you would like further information about the way SEQTA Professional Services manages the personal information it holds, please contact the CEO by post, e-mail or phone.
SEQTA Professional Services
PO Box 740
JOONDALUP WA 6919
+61 (8) 9301 2277
Monday – Friday (8.30am – 5.00pm) AWST
Email contact information: firstname.lastname@example.org
If you have any concerns, complaints or you think there has been a breach of privacy, then also please contact the CEO who will usually make a first contact by phone. If we then have not dealt satisfactorily with your concerns we will meet with you, including video conferencing where geography does not allow a face to face meeting, to discuss further. If you are not satisfied with our response to your complaint within 30 days from this meeting, you can then refer your complaint to the Office of the Australian Information Commissioner via:
Tel: 1300 363 992
Fax: +61 2 9284 9666